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god damn stupid fucking morons at my local sprint store. i had to spend an hour and a half there to be told i have no clue what i'm doing when it comes to blackberries and all the issues my fiance had with hers were due ot the number of messages sent/received and the number of apps she had installed.

the "fixed" the ringer issue she was having by downgrading the os but didn't look at any of the other issues she's been having (random resets, messages not deleting, poor battery life, etc....)

i am never going to that sprint store again, and told their retentions department that tonight. thankfully, retentions is attempting to get the insurance deductable waived so she can get a new phone instead of having to deal with this horribly working one.
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